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Privacy Policy

Personal Information Provided by You

We do not collect any personal information about you, such as your name, telephone number and e-mail addresses, unless you knowingly and voluntarily provide it to us. For instance, if you choose to use our “Contact Us” feature, we ask you to provide your name and e-mail address in order for us to reply to your message. Similarly, in order to supply you with the Kandu Global Newsletter, we need your e-mail address.

We may share the personal information you provide with other Kandu Global companies to the extent necessary to respond to your questions or concerns, to fulfill your requests, or to share knowledge about an issue. We may also share your information with other companies we have hired to provide services for us or for any of the Kandu Global companies. In general, these companies are bound to use any information we share with them only to perform the services they have been hired to provide. We will not share, sell or lease personal information about you with any third parties for marketing purposes without your express permission.

We may disclose information about you (i) if you direct us to do so, (ii) if we are required to do so by law, (iii) in response to a request from law enforcement authorities or other law enforcement officials, or (iv) when we believe disclosure is necessary or appropriate to prevent physical or financial harm in connection with an illegal activity, whether suspected or actual.

Usage Information

This Site may collect anonymous, non-personal information about your use of the Site when you request pages through your browser. This information is used to help us monitor how you and other visitors use the Site, allowing us to provide better service. The information collected automatically by the Web server, however, does not contain any information that can identify you personally.

Choice/Opt-Out

If we ever send you information by e-mail that you did not specifically request or that you no longer wish to receive, we will provide you with an “unsubscribe” feature or an e-mail address by which you may request no future information or notices.

Links to Other Web Sites

This Site may contain links to other Web sites, some of which are operated by Kandu Global and some of which are operated by third parties. The privacy policies for such linked sites may be different from our privacy policy. Therefore, you should review the privacy policy notices on the linked sites before disclosing any personally identifying information on those sites.

Revisions to Our Privacy Policy

We may revise our privacy policy at any time and without prior notice to you. Such revisions may arise in response to changes in the law, policy or other factors. We encourage you to periodically visit this page to review our most current policy.

If you have any questions or comments about this privacy policy or any other aspect of this Site,please use the “Contact Us” page to send us an e-mail.


Kandu Global.com. has created this Privacy Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this Web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to gather broad, aggregated demographic information. When you submit a transaction we may store your IP address for validation and to protect against fraud. Our site may use cookies to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests, to save your password so you don't have to re-enter it each time you visit our site, and for the other purposes set out below:

  • We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service.
  • We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers.
  • Advertisers that place ads with Kandu Global.com may use cookies
  • We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit.

Our site's registration forms require users to give us a unique username and password. To post a message in www.KanduGlobal.com using an e-form, an email address is also required.

This site contains links to third party sites. Kandu Global.com is not responsible for the privacy practices or the content of such Web sites. Kandu Global.com co-branded sites and content partner sites may have privacy policies independent of Kandu Global.com. This Privacy Policy extends only to data collected on pages hosted on Kandu Global.com servers. Kandu Global.com may share aggregate information with trading partners, co-branded sites, and advertisers. However, this aggregated information does not contain personally identifiable information.

Our online surveys and the contests on our site may ask visitors for such information as contact information (like their email address), financial information (like their investment portfolio holdings), and demographic information (like their postal code, age or income level). We may use contact data from our surveys or contests to send information about our company and promotional material from some of our partners, sponsors or advertisers. The customer's contact information may also be used to contact the visitor when necessary and may be shared with other affiliated companies within the Kandu Global Group of Companies who may want to contact our visitors. Only the Kandu Global Group of Companies has access to your personal information. Users may opt-out of receiving future e-mail communications. Please see the choice/opt-out section below.

Demographic and profile data is used to tailor our visitor's experience at our site and display the content according to their preferences. This information is shared with advertisers on an aggregate basis only.

Public Forums

This site makes chat rooms, forums, message boards and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has reasonable security measures in place to protect against loss, misuse and interception by third parties. The Kandu Global Group of Companies assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

Children's Guidelines

This site is not marketed to or directed towards children. Nevertheless, it is possible for children to publicly post or distribute personally identifiable contact information without prior parental consent within chat rooms, forums, message boards, and/or news groups. No communication, however, will be sent to anyone or information collected from anyone who indicates that they are younger than 16 years old without their parents' permission.

Choice/Opt-Out

In the Registration process where we request information about the visitor, our site provides users the opportunity to opt-out of receiving email or other forms of communications from the Kandu Global Group of Companies.

If you are here because you no longer want to be contacted by the Kandu Global Group of Companies please click here to opt-out

Contacting Us

Customers of Kandu Global Cable and Kandu Global Wireless
Customers can have their account marked “Do Not Contact” or choose their communication preferences by visiting Kandu Global Online Self Service. Simply sign in to your Kandu Global account and select “Manage My Marketing Permissions” to complete the “Marketing Permissions Opt-Out” form. Alternatively, you can contact a Kandu Global’ customer service representative at 1-888- KANDU GLOBAL1.


KANDU GLOBAL.COM Privacy Policy

Kandu Global.com and Aliexpress.com (each a "Site" together the "Sites") are electronic commerce platforms are predominantly used by business entities to facilitate electronic commerce and such business use does not generally involve the collection of personal information of individuals. Kandu Global recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose information in relation to users of the Sites.

You may use our services and products via a mobile device either through mobile applications or mobile optimized websites. This Privacy Policy also applies to such use of our services and products.

All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Site, which can be found here. If you are a user from mainland China, the Kandu Global entity that you are contracting with is Kandu Global Advertising Co., Ltd. If you are a user from Hong Kong and Macau, you are contracting with Kandu Global.com Hong Kong Limited. If you are a user outside mainland China, Hong Kong and Macau, you are contracting with Kandu Global.com Singapore E-Commerce Private Limited (“Kandu Global”, “we”, “us”, “our”).

A. COLLECTION OF INFORMATION

1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.

2. Information including, but not limited to, user name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences ("Registration Information") may be collected at the time of user registration on the Sites.

3. In connection with any transaction and payment services or services under our buyer protection schemes we provide on the Sites, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected to, among other things, facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Sites.

4. We record and retain details of users’ activities on the Sites. Information relating to such transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information and any trade dispute records (“Activities Information”) may be collected when sale and purchase transactions are conducted on or facilitated through the Sites

5. From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these locations may include, but is not limited to, user name, address, phone number, fax number and email address ("Event Information").

6. We record and retain records of users' buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns and buyer behavioral patterns. In addition, we gather statistical information about the Sites and visitors to the Sites including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").

7. Registration Information, Account Information, Activities Information, Event Information and Browsing Information generally relate to business entities and are together referred to as business data (“Business Data”). Insofar and only insofar as they constitute personally identifiable data of living individuals, such information are together referred to as personal data (“Personal Data”).

8. It is mandatory for users of the Sites to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

B. USE OF PERSONAL DATA

If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:

1. verifying your identity;

2. verifying your eligibility to register as a user of the Sites;

3. processing your registration as a user, providing you with a log-in ID for the Sites and maintaining and managing your registration;

4. providing you with customer service and responding to your queries, feedback, claims or disputes;

5. to facilitate communication between buyers and sellers on the Sites;

6. performing research or statistical analysis in order to improve the content and layout of the Sites, to improve our product offerings and services and for marketing and promotional purposes;

7. subject to obtaining your consent in such form as may be required under the applicable law, we may use your name, phone number, residential address, email address and fax number ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to you relating to goods and services offered by us on the Sites including Gold Suppliers membership, Verified Members membership, Free Members membership (each of Gold Suppliers membership, Verified Members membership, and Free Members membership, a “Membership” and collectively, the “Memberships”) the value added services ancillary to the Memberships, and other products and services offered by us from time to time to members of the Sites;

8. if you voluntarily submit any information to the Sites for publication on the Sites through the publishing tools, including but not limited to, Company Profile, Product Catalog, Trade Leads, TrustPass Profile and any discussion forum, then you are deemed to have given consent to the publication of such information on the Sites ("Voluntary Information"); and

9. making such disclosures as may be required for any of the above purposes or as required by law or in respect of any claims or potential claims brought against us.

C. DISCLOSURE OF PERSONAL DATA

1. You further agree that we may disclose and transfer (whether within or outside the jurisdiction of the Kandu Global entity that you are contracting with) your Personal Data to service providers engaged by us to assist us with providing you with our services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, and membership authentication and verification services) ("Service Providers"). These Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at B.1 to B.9 above, and not for their own purposes (including direct marketing).

2. You agree that we may disclose and transfer (whether within or outside the jurisdiction of the Kandu Global entity that you are contracting with), for the purposes specified at B.1 to B.9 above, your Personal Data to other affiliated companies within the Kandu Global Group, which comprises a group of companies operating leading online and mobile marketplaces in consumer and business-to-business commerce, as well as cloud computing and other services.

3. When necessary we may also disclose and transfer (whether within or outside the jurisdiction of the Kandu Global entity that you are contracting with) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations for the purposes specified at B.9 above.

4. Any Personal Data supplied by you will be retained by us and will be accessible by our employees, any Service Providers engaged by us and third parties referred to at C.2 and C.3 above, for or in relation to any of the purposes stated in B.1 to B.9 above.

5. All Voluntary Information may be made publicly available on the Sites and therefore accessible by any internet user. Any Voluntary Information that you disclose to us becomes public information and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. You should exercise caution when deciding to include personal or proprietary information in the Voluntary Information that you submit to us

6. We may share your Account Information with banks or vendors to enable your transactions on the Sites to be completed. In addition, we may use your Account Information to determine your credit-worthiness and, in the process of such determination, we may need to make such Account Information available to banks or credit agencies. While we have in place up-to- date technology and internal procedures to keep your Account Information and other Personal Data secure from intruders, there is no guarantee that such technology or procedures can eliminate all of the risks of theft, loss or misuse

7. We may provide statistical information to third parties, but when we do so, we do not provide personally-identifying information without your permission.

8. We have established relationships with other parties and websites to offer you the benefit of products and services which we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from the Sites or through offering "co-branded" sites in which both we and other parties share the same uniform resource locator, domain name or pages within a domain name on the Internet. In some cases you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third party sites and co-branded sites before responding to any offers, products or services advertised by those parties.

D. RIGHT TO ACCESS/CORRECT PERSONAL DATA

Under the applicable laws, you have the right of access to personal information held by us and to request correction of the information.

If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:

Legal Counsel, The Legal Department

Kandu Global.com Hong Kong Limited, 26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.

If you are a user from Mainland China, please send your request in writing to the following address:

Legal Counsel, The Legal Department

Kandu Global Advertising Co., Ltd., No. 699, Wangshang Road, Bingjiang District, Hangzhou, the People’s Republic of China.

In accordance with the applicable laws, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

E. COOKIES

We use "cookies" to store specific information about you and track your visits to the Sites. It is not uncommon for websites to use cookies to enhance identification of their users.

A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access the Sites using a computer. If you do not de-activate or erase the cookie, each time you use the same computer to access the Sites, our web servers will be notified of your visit to the Sites and in turn we may have knowledge of your visit and the pattern of your usage.

Generally, we use cookies to identify you and enable us to i) access your Registration Information or Account Information so you do not have to re-enter it; ii) gather statistical information about usage by users; iii) research visiting patterns and help target advertisements based on user interests; iv) assist our partners to track user visits to the Sites and process orders; and v) track progress and participation in promotions.

You can determine if and how a cookie will be accepted by configuring the browser which is installed in the computer you are using to access the Sites. If you choose, you can change those configurations. By setting your preferences in the browser, you can accept all cookies or you can choose to be notified when a cookie is sent or you can choose to reject all cookies. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter information on the Sites more often and certain features of the Sites may be unavailable.

F. MINORS

The Sites and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact our Legal Department at the address set out in paragraph D above to remove the information.

G. SECURITY MEASURES

We employ commercially reasonable security methods to prevent unauthorized access to the Sites, to maintain data accuracy and to ensure the correct use of the information we hold.

For registered users of the Sites, your Registration Information and Account Information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

H. CHANGES TO THIS PRIVACY POLICY

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Sites. Once posted on the Sites the new Privacy Policy will be effective immediately. You agree that any information we hold about you (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.